01 Oct Customer Retention
A problem businesses face is that it’s hard to keep customers happy and engaged, especially if you’re a small business.
The reality is that customer retention is the key to long term growth for your company. You’ve probably noticed if you’re one of our clients that we’ve done things for you that fall outside of our direct service to help your business run smoother and more efficiently. Many times we can take a load off of your staff freeing them to focus. That’s one thing we really enjoy doing. We are in the service business after all, and you are as well most likely. If you have loyal customers who will come back time and again, or continue services with you because you provide true value by becoming a real part of their team, then you can focus on growing new sales instead of spending all your time just trying to get people into the door or explaining why a client should retain you. Honesty, loyalty, performance, and having a servant’s spirit go a very long way.
The good news is we’ve got some great ideas about how you can improve customer retention at your company by simply calling us in for a quick talk or setting up a quick phone/web consultation. Our simple methods help companies better understand their clients so they know what motivates them and what frustrates them most about doing business with you. With this knowledge in hand, it’s easy to tailor incentives or special offers specifically designed for each type of client so that they’ll be eager to come back again and again! And that’s something to get excited about!